frequently asked questions

We require that you provide updated vaccine records for the pet you plan on registering. We follow a rigorous flea and tick protocol, if your pet arrives with fleas they will immediately be treated and shampooed. A fee will be assessed to your account. We do not allow animals that exhibit aggressive behavior toward our staff members.

We provide Pet Taxi services to be booked in advance. Your pet will be driven in style to their appointment, where we'll wait and then bring them back to our lodge afterward. See our Pet Taxi section for more information.

Yes. This is to ensure we have verified vaccines and discussed your pet's behavior with you prior to check-in day. See our Reservations section to learn more.

Yes! We would love to show you around and introduce you to our staff members. You can schedule a tour of our facility by contacting our office directly.

Safety is our top priority! See Daycare and Boarding Agreement and General Information under Client Forms.

Yes. We ask that you bring your pet's food when you drop them off for dog boarding because they're happier and healthier when they stick to their usual diet.

See Required Vaccines under Client Forms.

Aggression toward staff members is not tolerated because it prevents them from providing proper care for your dog. If your dog is dog-aggressive, they'll have playtime with staff members instead of group play with our doggie guests.

Grooming can take anywhere from one to four hours depending on the size and breed of your dog.

Use treats only when your pet is exhibiting what you consider "good behavior" such as staying calm when guests arrive at your door.

Yes! We only provide the tastiest gourmet treats for our precious pets! Some brands we love include Bocce's Bakery, Nudges and American Journey.

We recommend that dogs larger than 35 pounds stay in the Cottage or a larger room.

This can vary depending on the size and breed of the dog, but typically ranges from $45 to $145.

We use the utmost care and precision when clipping your dog's nails. This is a sensitive area for some pups, but when it's done correctly it won't hurt them.

All the time! If you have an active pet, you can give them treats at least once a day as a reward for good behavior (or just because they're cute). For older, more sedentary pets, you may consider limiting quantities or even purchasing smaller doggie treats with fewer calories.

The health and well-being of our furry guests, as well as our staff members, is of the upmost importance. That’s why we only allow highly effective natural products that smell great and keep all the bugs, pests and parasites away. For an ingredient list or to know more about the 100% natural pest control used at our facility, please reach out by phone or email.